Shipping and Delivery Policy
Effective Date: 13-12-2024
At Cream X Emirates, we are committed to delivering your orders in a timely, secure, and transparent manner. This Shipping and Delivery Policy outlines the terms and conditions governing how we process, dispatch, and deliver your products.
1. Delivery Timeframe
We aim to deliver all orders within the following timelines:
- Minimum Delivery Time: 7 days
- Maximum Delivery Time: 14 days
✅ All products will be delivered within 14 days to the shipping address provided at checkout.
Delivery duration may vary based on factors such as customer location, order volume, regional serviceability, and courier partner schedules. Please note that public holidays, natural calamities, or logistical disruptions may occasionally result in delays beyond our control.
2. Courier Partners
We work with reputed courier services to ensure safe and timely delivery of your purchases, including:
- India Post
- DTDC
- ST Courier
- Professional Courier
Each order is dispatched with a tracking ID and carrier name, which you will receive via email or SMS.
3. Shipping Charges
Shipping fees, if applicable, will be calculated based on:
- Customer’s delivery location
- Weight and size of the order
- Any promotional/free shipping offers in effect
Applicable charges will be clearly displayed at checkout prior to payment.
4. Tracking Your Order
As soon as your order is shipped:
- You will receive a tracking link via email/SMS
- You can monitor delivery status in real-time through the courier’s official website using the shared tracking ID
5. Failed or Missed Deliveries
In case a delivery attempt fails due to:
- Incorrect/incomplete shipping address
- Recipient unavailability
Our courier partner will attempt redelivery as per their standard policy. If the order is returned to us, re-shipping will be done after reconfirmation and may involve additional shipping fees.
⚠️ Please double-check your address and contact number before placing the order to avoid delivery issues.
6. Damaged or Missing Shipments
If you receive a shipment that is:
- Damaged
- Opened/tampered
- Missing one or more items
You must contact us immediately with the following:
- Order ID
- Photographs of the outer package, damaged items, and shipping label
📧 Email: support@creamx.in
📞 Phone: +91 81297 70502
Our team will assess the issue and provide a resolution which may include replacement or refund, depending on the situation.
7. Policy Acceptance
By placing an order with Us, you confirm that you have read, understood, and agreed to the terms of this Shipping and Delivery Policy.
For additional questions or concerns, feel free to reach out to our customer support team.
